Frequently Asked Questions

No — you can place an order as a guest. However, creating an account allows you to:

• Track your orders
• Save addresses
• View past purchases

 It’s quick and easy to register at checkout.

1. Browse products and select the items you want.
2. Add them to your cart.
3. Proceed to checkout.
4. Enter your billing & delivery information.
5. Choose a payment method and complete your order.

You’ll receive an order confirmation email once your purchase is successful.

Once an order is placed, changes are not always possible because we begin processing orders quickly. If you need to modify or cancel, contact us immediately — we’ll do our best to assist before dispatch.

We ship to the United Kingdom and most countries within the European Union. Restrictions may apply depending on local regulations regarding vaping products. 

If you’re outside these regions, contact us to check availability.

Delivery times vary depending on your location:

• UK: 2–5 business days (typical)
• EU: 3–10 business days (typical)

These are estimates and may vary due to customs processing, courier delays, or local holidays.

Once your order is dispatched, you’ll receive a shipping confirmation with a tracking number and link so you can follow its progress.

If your order doesn’t arrive within the expected timeframe or arrives damaged:

1. Contact us with your order number.
2. Provide photos of the damaged item (if applicable).
    We’ll help resolve the issue — either with a replacement or a refund.

We offer high-quality vaping products including:

• E-liquids
• Aroma Concentrates

Every product we sell is intended for use by adults aged 18+ (or older where required by law) who are already using nicotine products.

Some products contain nicotine and some do not — it depends on the specific item. Nicotine products are intended for adults and should be used responsibly.

All items available at SalzBite are sourced from reputable manufacturers and meet applicable safety and quality standards. Always follow the usage instructions provided by the manufacturer.

To preserve quality:

• Store away from direct sunlight
• Keep at room temperature
• Keep out of reach of children and pets

Nicotine products should not be left in hot cars or extreme temperatures.

Yes. We do not store credit card information on our servers. All payment details are processed securely using industry-standard encryption.

Yes — we require that you are 18+ (or older where required) to order from us. We may carry out age verification checks at checkout or prior to delivery.

Yes — we comply with applicable vaping product regulations in the UK and EU, including labelling and safety standards.

You can contact us by email or via the contact form on our Website:

📧 Email: info@salzbite.com
📍 UK Office: Ellis Street, London, SW1X 9AL, United Kingdom
📍 EU Office: 25-27 Rue Tronchet, 75008 Paris, France

We aim to respond within 1–2 business days.

Yes! We regularly run promotions, discounts, and loyalty rewards — subscribe to our newsletter or follow us on social media for the latest deals.

If the order has not yet been dispatched, we may be able to update the address. Contact us immediately with your order number.

If an item becomes unavailable after you place an order, we will notify you and offer:

• A replacement of equal value, or
• A full refund